Obtaining help with RSS

RSS is a tool all City retirees can use to manage their personal information, benefits, and compensation. Each area of RSS is managed by a separate group. To receive help for a specific sections, retirees can contact the appropriate agency.

To obtain help with RSS

1. Use the table below to determine the appropriate agency to contact.
   
   

   For help with…	Contact…
   RSS technical issues (such as logon or errors received)	Fire Department Pension Unit 718-999-1208 Monday through Friday, between 10:00 AM and 4:00 PM, EST (EDT)
   Personal information
   Direct deposit
   Withholdings
   Benefits enrollment	Contact the Office of Labor Relations.

   
   
   

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Related topics
Logging on to RSS for the first time
Changing an RSS password
Obtaining a forgotten RSS password
RSS tips

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Last revised: August 21, 2013